Dear Customers!

We are experience an unnexpected outage at our BOT servers. Since yesterday these servers are working not as expected and we are looking deep it to found the problem.

No rooms affected, just bot & logs.

Sorry for that and we will keep you updated soon.

:: UPDATE – November 25 ::

We still investigating this issue.

Our techs are monitoring and executing tests at these bot servers to findout these problems.

During this time, a short bot downtime period is expected.

:: UPDATE – December 01 ::

We are now moving all affected bots to a new server.

All bots will be online and working in the next 2 hours.

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Caros Clientes!

Estamos enfrentando um problema não esperado em nossos servidores de BOT. Desde ontem, estes servidores estão reagindo de forma incorreta e estamos monitorando para encontrar o problema.

Nenhuma sala foi afetada, somente os bots e logs.

Desculpem pelo problema e manteremos vocês informados em breve.

:: UPDATE – Novembro 25 ::

Nós continuamos a investigar este problema.

Nossos técnicos estão monitorando e efetuando testes nos servidores de bot, afim de identificar a causa dos problemas.

Durante estes testes, os bots podem ficar offline por alguns instantes.

:: UPDATE – Dezembro 01 ::

Estamos movendo os bots afetados para um novo servidor.

Todos estarão em funcionamento nas próximas 2 horas.

Kind Regards, Atenciosamente

Lucas Dartks

Dear Customers!
Lastest days the server 10 have problems and we decide move it to a new hardware.

No biggest downtime is expected and we are starting this task now.

:::: UPDATE ::::

We have moved all rooms to a new server.

Please use www.frogfriendshosting.com/?op=request_panel to receive your new control panel login information.

Thanks,

Peter Krall – Customer Support

Dear Customers!

Server 10 needs a reboot. A short downtime is expected arround 30 minuts.

Sorry for this inconvenience !

Regards,

Peter Krall – Customer Support

Dear Customers!

We planned a Bot Server reboot tonight. If your room is without bot, this action will solve the problem.

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Caros Usuários!

Vamos reinicializar o servidor de bot esta noite. Caso sua sala esteja sem bot, esta ação irá solucionar o problema.

Kind Regards, Atenciosamente

Mark Peter – Customer Support

Caros Clientes!

O servidor 01 apresentou sinais de stress semana passada e não queria mais trabalhar de acordo.

Sendo assim, solicitamos a aposentadoria dele antecipadamente.

Um novo servidor foi instalado e agora todas as salas já estão de volta ao seu local original.

Agradecemos a compreensão de todos nesta complicada semana.

Tivemos que mudar também o IP do servidor, portanto, os antigos paineis de controle não funcionam mais.

Para acessar o novo painel, você precisa solicitar novas credenciais de acesso, usando o link a seguir:

http://www.frogfriendshosting.com/?op=request_panel

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Dear Customers!

The server 01 showed signs of stress last week and did not want to act accordingly.

Therefore, we ask his retirement in advance.

A new server was installed and now all the rooms are now back to the original location.

We appreciate everyone’s understanding in this difficult week.

We also have to change the IP of the server, so the old control panels do not work anymore.

To access the new Control Panel  you need to request new credentials using the link below:

http://www.frogfriendshosting.com/?op=request_panel

Muito Obrigado – Kind Regards,

Peter Krall – Customer Support

Hello Customers!

This weekend was soo bad to server 06 and we decide send it to the sky ..

If your room was hosted by our server 06, we would like to inform you about some few points:

- We have moved your room to a new server;

- Your Control Panel address and Credentials has been changed;

- We preserv all data, including ban list, operator list, room settings;

So, you just need now to relax and enjoy your room.

To access your control panel, please request new credentials here ==>  http://www.frogfriendshosting.com/?op=request_panel

We are sorry about this inconvenience .. and would like to thank you for your cooperation.

Kind Regards,

Peter Krall – Customer Support

Hello Customers!

Our server 06 explode this morning. The mainboard blow up and its impossible to be recovered.

We are installing a new machine and then configure the operation system.

Expected downtime is arround 6 hours.

Sorry for this inconvenience ..

Kind Regards,

Peter Krall – Customer Support

Dear Customers!

Camfrog planned a network upgrade tonight.

You can expect a ROOM DOWN TIME, at the same time, since the Central Server will be offline.

As posted by Camfrog Official Blog:

“We plan to have a hardware upgrade tonight between 9PM and 11PM PST.  During this time you may be unable to access the Camfrog.com website or logon to our service with Camfrog client, bot, or server.”

Thanks for your patiente …

Kind Regards,

Peter Krall – Customer Support

Dear Customers,

The server 09 show a high load and an unsual connection usage level.

We are investigating the issue and keep you update as news are received from our datacenter staff.

The expected downtime is arround 4 hours.

Sorry for any inconvenience.

Regards,

Peter Krall – Customer Support