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Problem Solved
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Dear Customers!
We are currently experience a downtime at our bot server 01.
Our techs are checking this issue and we will update this post soon.
Sorry for this problem …
We get updates from our NOC:
[start - 10:20] Our engineers have detected power anomalies in server room #5 in Dallas (sr05.dal01).
The Emergency Response Team has been notified and engineers are working to identify and resolve the issue.
As the situation unfolds, more information will be available via the emergency communication center inside the public and private portal.
Due to the high volume of tickets and calls that may arise during this issue, delays may occur as engineers work to quickly and efficiently communicate all information.
We appreciate your patience and cooperation. Updated information will be posted as soon as it becomes available.
[update - 10:25] It would appear the same PDU (power distribution unit) that feeds several rows of servers has gone offline again.
Engineers are working to bring it back online.
More updates will follow when available.
Regards,
Peter Krall – Customer Support