Dear Customers!

Our servers related to North America, Europe and Asia categories crash. Last weeks, many customers are reporting lags, disconnections and other issues. We were scheduling to move all to a new datacenter this weekend but, we were forced to do it early – TODAY !

Unfortunally, this server crash completelly and we did the exchange.

Now your rooms are online and we no expect more outages or connections issues.

If you are experience problems, please open a ticket on our HelpDesk.

All affected customers have 01 week free of charge.

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CONTROL PANEL ACCESS HAS BEEN CHANGED:

OLDEST – DEACTIVATE: http://67.159.60.10:xxx (where xxx is your room number).

NEW ONE – http://174.36.42.73:xxx

Only change xxx by your room number.Â

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Thanks for understanding and sorry for any inconvencience.

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Kind Regards,

Rafael Ribeiro – CEO frogFriends Group

Dear Customers!

We would like to inform you about some changes on your room Control Panel.

If you lost your webpanel access, please ask our support team, to give you a new address.

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These changes were needed due to security policies from our company to prevent service downtimes.

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Regards,

Peter Kral – Customer Support

Dear TeamSpeak Server Customers,

We would like to inform you about some changes on our servers and its results on ip changes:

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NEW TEAMSPEAK SERVER IP:

ts.frogfriendshosting.infoÂ

OR

216.12.206.118

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All settings and configurations has been saved and no data loss.

If you have any questions, please contact our support opening a support ticket.

Thanks and sorry for any inconvenience

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Kind Regards,

frogFriendsHosting – Customer Support

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Manutenção Finalizada !

Maintenance Completed !

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Dear Customers!

We would like to inform you about a schedule BOT Server maintenance starting TODAY – March, 12 at 16:00 Brazil Time.

We expect 8 hours downtime from NOW of:

- Bots

- Log Servers

- TeamSpeak

- Backup Servers

After some tests we discovery issues related to Bots Online / Offline and we need this time to apply all necessary modifications.

We have a schedule time to finish all services and put back all systems online:

March, 13 – 17:00 – Brazil Time.

We appreciate your patiente and Thank You for understanding. We are doing our best to solve this issue.

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Caros Clientes!

Gostaríamos de informa-lo sobre a manutenção agendada em nossos servidores de BOT, iniciando HOJE – 12 de Março as 16:00 horas.

Nós esperamos 8 horas de parada desde AGORA, nos serviços:

- Bots

- Log Servers

- TeamSpeak

- Backup Servers

Depois de muitos testes, descobrimos alguns problemas relacionados os bots ficarem Online e Offline. Este tempo é necessário para que sejam aplicadas as devidas soluções.

Nós temos uma meta, prazo de retorno que é::

13 de Mar̤o Р17:00 horas

Agradecemos sua paciencia e compreensão neste caso. Estamos fazendo o melhor para solucionar isto da maneira mais breve possível!

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frogFriendsHosting – Customer Support

Dear Customers!

Our main router on Chicago DataCenter is not responding. Our Techs are working to solve it ASAP.

Affected Servers: 05, 06 and 07.

Sorry for any inconvenience.

As part of our trusted relationship with our customers, we would like to inform:

- We rebooted our main router and its back under normal operation. As we not found any visible issue on logs, our techs are keeping eyes open on this to check.

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Caros Clientes!

Um problema em nosso router de Chicago, está afetando nossa conexão. Nossos técnicos estão trabalhando para uma breve solução.

Servidores Afetados: 05, 06 e 07.

Desculpe nos pelo transtorno.

Como parte de nossa boa relação com os clientes, gostariamos de informar que:

- Nós reinicializamos o router principal e ele retornou a operação normal. Como não identificamos nenhuma falha visivel, estaremos monitorando para verificações.

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**** COMPLETED ****

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Dear Valued Customer!

As part of our security rules, we updated our servers and needs a restart. A 30 minuts outage is expected.

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Caros Clientes!

Como parte de nossas regras de segurança, nós atualizamos nossos servidores os quais necessitam ser reinicializados. Nós esperamos uma breve parada de 30 minutos.

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Estimado cliente!

Como parte de nuestras reglas de seguridad, que actualiza las necesidades de nuestros servidores y un reinicio. A 30 minutos corte se espera.