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Problem Resolved – All bots are starting UP now.

If you have problems, open a support ticket.

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Dear Customers!

Our bot 01 had hardware problems and we are now installing a new hardware.

Estimate outage time is arround 8 hours.

Thanks!

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This issue has been fixed by Camfrog

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Dear Customers!

Our server 02 few hours ago was unresponsive for Camfrog commands. We are checking this issue with Camfrog Development team to check what was the problem and also the DataCenter is investigating the logs.

We are sorry about this problem and are working hard to find out the reason.

We will keep you updated.

Thanks for your cooperation ..

Kind Regards,

Rafael Ribeiro

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SOLVED

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Dear Customers!

We are experience a network problems at our Chicago DataCenter that affects our servers: 07, 12, 13 & 14.

Our techs are on site checking and trying to restore the service ASAP.

We will keep you informed.

Sorry for any inconvenience ..

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Concluído – Done

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Dear Customers!

We will perform some servers updates today.

A 15 – 30 minuts outage is expected and all services will be affected.

Thanks for your cooperation.

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Caros Clientes!

Nós iremos realizar algumas atualizações em nossos servidores hoje.

Uma parada de 15 a 30 minutos é esperada e todos os serviços serão afetados.

Obrigado pela sua cooperação.

Dear Customers!

Our server 03 died tonight.

We move all rooms to the backup server, and all customers will experience NO DOWNTIME ..

We are sorry about this problem and would like to inform you about the control panel:

If you need to access the control panel, please request NEW credentials by:

http://www.frogfriendshosting.com/?op=request_panel

After New Year Holliday, everything will be back to the original server.
Its an emergencial action, to minimize your downtime experience.

We wish you a Happy New Year !!
Regards,
Peter Krall – Customer Support

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This issue has been resolved now!

Thanks for your cooperation on this matter.

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Dear Customers!

We are experience some connectivity problems between our server 02 and Camfrog Central Server.

Please NOT reboot your room until we solve this problem, or you will not be able to get your room online back.

Our techs are working to solve it together Camfrog Team.

Regards,

Peter Krall – Customer Support

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Problema Resolvido – Problem Solved

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Dear Customers

We are experience another outage at our bot server 01/02.

Around 100 customers are affected and we are investigating this issue.

Its not acceptable that a new server exchanged this week, show problemas as oldest server.

Our tech department is performing a deep inspection and we will update you soon with more details about.

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Caros Clientes

Estamos a experimentar uma outra falha no nosso servidor 01/02 bot.

Cerca de 100 clientes estão sendo afetados e estamos investigando esta questão.

Não é aceitável que um novo servidor trocado esta semana, tenha problemas como o antigo servidor.

Nosso departamento de tecnologia está realizando uma inspeção profunda e vamos mantê-lo atualizado em breve com mais detalhes.

Kind Regards, Atenciosamente

Peter Krall – Customer Support

Dear Customers!

We have moved all affected bots to the new server.

For you nothing changes, all settings remain the same and no data loss.

Sorry for any inconvenience and thanks for your cooperation on this case with us.

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Caros Usuários!

Movemos todos os bots afetados pelo problema para um novo servidor.

Para vocês nada muda, todas as configurações permanecem as mesmas e nenhum dado foi perdido.

Desculpem pelo transtorno e obrigado pela sua cooperação conosco neste caso.

Kind Regards, Atenciosamente

Peter Krall – Customer Support

Dear Customers!

We are experience an unnexpected outage at our BOT servers. Since yesterday these servers are working not as expected and we are looking deep it to found the problem.

No rooms affected, just bot & logs.

Sorry for that and we will keep you updated soon.

:: UPDATE – November 25 ::

We still investigating this issue.

Our techs are monitoring and executing tests at these bot servers to findout these problems.

During this time, a short bot downtime period is expected.

:: UPDATE – December 01 ::

We are now moving all affected bots to a new server.

All bots will be online and working in the next 2 hours.

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Caros Clientes!

Estamos enfrentando um problema não esperado em nossos servidores de BOT. Desde ontem, estes servidores estão reagindo de forma incorreta e estamos monitorando para encontrar o problema.

Nenhuma sala foi afetada, somente os bots e logs.

Desculpem pelo problema e manteremos vocês informados em breve.

:: UPDATE – Novembro 25 ::

Nós continuamos a investigar este problema.

Nossos técnicos estão monitorando e efetuando testes nos servidores de bot, afim de identificar a causa dos problemas.

Durante estes testes, os bots podem ficar offline por alguns instantes.

:: UPDATE – Dezembro 01 ::

Estamos movendo os bots afetados para um novo servidor.

Todos estarão em funcionamento nas próximas 2 horas.

Kind Regards, Atenciosamente

Lucas Dartks

Dear Customers!
Lastest days the server 10 have problems and we decide move it to a new hardware.

No biggest downtime is expected and we are starting this task now.

:::: UPDATE ::::

We have moved all rooms to a new server.

Please use www.frogfriendshosting.com/?op=request_panel to receive your new control panel login information.

Thanks,

Peter Krall – Customer Support