Dear Customers!

We are experience an outage on our server bot 01 and its affect 127 customers.

The DataCenter is working to solve it ASAP.

We are sorry about any inconvenience.

Regards,
Peter Krall

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The upgrades has been completed now and all systems are working.

If you have any questions, please contact our Support Team.

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Dear Customers!

Many customers report us problems on Bots on the last 2 weeks. We are starting now an upgrade on out Bot Server, adding more one server to share these services - load balance system.

An outage is expected from NOW - Thrusday, June 11 09:00.

We expect 24 hours outage of these services, and we are so sorry about this inconvenience.

Unfortunally its necessary to provide you a better service related to Bots.

Thanks for your patiente and cooperation.

If you have any questions, please contact us.

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Caros Clientes!

Muitos clientes nos reportaram problemas relacionados aos Bots nas últimas 2 semanas. Nós estamos iniciando agora, um upgrade, adicionando um outro servidor para trabalhar em conjunto com o atual, criando assim um balanceamento de carga.

O sistema de Bots ficará indisponível desde AGORA - Junho, 11 - Quinta Feira 11:00.

Esperamos 24 horas de parada, e pedimos desculpas pelo inconveniente.

Infelizmente este tempo é necessário para poder oferecer a vocês um melhor serviço relacionado aos Bots.

Agradecemos sua paciencia e compreensão.

Caso tenha algum pergunta, nos contate.

Kind Regards, Salutos Cordiales, Atenciosamente

Peter Krall - Customer Support

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Completed

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Dear Customers!

We are starting now a maintenance on our BOT & Log Servers.

Expected outage time: 30 - 45 minuts.

Sorry for this inconvenience.

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Kind Regards,

Peter Krall - Customer Support

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RESOLVED

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Dear Customers!

We are experience some network connectivity issues under our server 04.Â

If your room is under this server, you ll note some LAG.

We are working to solve it ASAP and a short downtime is expected.

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Regards,
Peter Krall

Dear Customers!

We would like to inform you a new function was added today to our website.

From now, you can monitor your server network usage and get some fast answers to problems as LAG or Downtimes.

Please access: http://www.frogfriendshosting.com/?op=network

The graphics are updated each 5 minuts and show the last 24 hours statistics.

If you have any questions regarding this function, please contact us.

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Estimados Clientes!Â

Nos gustaría informarle de una nueva función se ha añadido hoy a nuestra página web.Â

A partir de ahora, usted puede supervisar su uso de la red del servidor y obtener algunas respuestas rápidas a los problemas como el GAL o de los tiempos de parada.Â

Por favor, acceda a: http://www.frogfriendshosting.com/?op=networkÂ

Los gráficos se actualizan cada 5 minutos y muestran las últimas 24 horas las estadísticas.Â

Si usted tiene alguna pregunta relacionada con esta función, póngase en contacto con nosotros.

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Prezados Clientes!Â

Gostaríamos de informar sobre uma nova função adicionada hoje ao nosso site.Â

A partir de agora, você pode monitorar o uso da rede e obter algumas respostas rápidas sobre problemas como lag ou perda de conexão.Â

Por favor, acesse: http://www.frogfriendshosting.com/?op=network

Os gráficos são atualizados a cada 5 minutos e mostram as informações das últimas 24 horas.Â

Se você tiver alguma dúvida sobre esta função, entre em contato conosco.

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Atenciosamente, Kind Regards, Salutos Cordiales,

Rafael Ribeiro - CEO frogFriends Group

Dear Customers!

It seems our Seattle data center is down at the moment.

Its affect our BOT, Logs and Backup Servers.

Id you are noticing anything down, this is most likely the cause.

I am working with SL to get an ETA and and explanation for the outage.

I will keep updated with more info as it comes, thank you for you understanding!

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UPDATE:Â

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At around 12:00pm CT, DC reported a physical cut in the primary 10G circuit between the Dallas and Seattle Datacenter resulting in longer than normal routing times. This has caused some outages to clients who are located in the Seattle Datacenter.

As of 12:30pm CT, the circuit has been restored, but as with any physical fiber cut, restoring optimal service could take another few hours.

At this time, there is not an explanation as to why there was a physical cut to the circuit, but once service has been restored (#1 priority), investigation into the cut will proceed.

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FINAL UPDATE:

This issue should be resolved now.

If you are still experience IP connectivity issues, please call or submit a ticket.

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Regards,

Peter Krall

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Service Completed

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Dear Valued Customer!

As part of our security rules, this saturday, May 23 we will updated our servers and needs a restart.

A 30 minuts outage is expected.

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Caros Clientes!

Como parte de nossas regras de segurança, nós atualizaremos nossos servidores neste sábado dia 23 de Maio, os quais necessitarão ser reinicializados.

Nós esperamos uma breve parada de 30 minutos.

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Estimados Clientes!

Como parte de nuestras normas de seguridad, que nuestros servidores de actualización de este sábado 23 de mayo, que es necesario restablecer.

Esperamos una breve parada de 30 minutos.

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Atenciosamente, Kind Regards, Salutos Cordiales

Peter Krall - Customer Service Support

Dear Customer!

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As part of our upgrade plan, we schedule a main system restart this Saturday, April 11 at 09:00 AM Brazil Time.

This procedure is necessary to complete our services with new Linux servers.

After this reboot, a NEW CONCEPT of WEBPanel will be avaiable, and will allow you to:

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* Control your room;

* Register a new room and change the active room name;

* Log access ll be more easy;

* More control about your billing date;

* Backup your OP list & Ban list and other small updates.

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You ll receive an e-mail with all new information regarding your webpanel access.

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Thanks for your patiente and help

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Kind Regards,

Peter Krall - Customer Support

Dear Customers !

We are very happy to announce a NEW ERA on Camfrog Hosting Rooms

Now frogFriendsHosting are offering the ULTIMATE TECHNOLOGY with the most advanced tools to prevent DDoS Attacks on our rooms.

We started this week a server migration from oldest Windows to the New Linux Servers.

What can you expect?

- No more restarts each weekend!

- More stabillity and security!

- Increase video & audio  performance!

How long time is necessary to do it?

We expect only 10 minuts of outage for each room. We are doing this process by manual, since its more secure and we can prevent automatic bugs

All rooms will be moved to the new system in the next 5 business days.

How can I check if my room is under new Linux Server?

* Only owners can do this command:

type on room: Â /ver

Oldest Windows system will answer:Â

Camfrog Chatroom Server 4.x.xxx

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Dear Customers!

At 19:00 Brazil time today we start an experience of connectivity issues.

Our techs are inside datacenter checking it and its appears as our main network core switch issue.

We are working to solve it asap but unfortunally now, we can’t post here an expected time to have these servers online again.

As we have more information, we ll keep you updated.

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1st. UPDATE: Affected servers are now online again and we are monitoring the system. We not found an explanation for this problem, since the main core switch needs a restart.

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Regards,

Peter Krall